Degradation in Reporting Data Updates

Incident Report for Spiff

Resolved

This incident has been resolved.
Posted May 07, 2025 - 15:26 UTC

Monitoring

EU and US are now in a Stable state and we are monitoring reporting jobs
Posted May 06, 2025 - 23:30 UTC

Update

EU servers are now updating Reports and in a Stable state. US update is rolling out soon
Posted May 06, 2025 - 23:19 UTC

Identified

The issue has been identified and a patch is being deployed. The underlying issue is all Custom Reports, Advanced Analytics (DataCloud only), and Expense Reports in EU and US are not refreshing since yesterday (5/6 9:00pm UTC).
Posted May 06, 2025 - 22:44 UTC

Investigating

We are currently investigating an issue with data updates to Custom Reports, Advanced Analytics, and Expense Reports.
Posted May 06, 2025 - 21:08 UTC